Phone 802-655-9798 | Fax 802-655-0002

Specialists in  Non-Operative Spine Care

Patient FAQ

"Does my insurance cover your services?" We participate with most national health care carriers. In the event that we do not participate with your health insurance plan, you may be able to see our physicians using your out of network benefits. We accept Worker’s Compensation and your auto insurance. We do not accept third party liability Auto Insurance. Some insurance companies require prior authorization for procedures and we will obtain this for you. We will be happy to assist you with your questions regarding your benefits under your health insurance plan.

 

"Your office requires a referral. If my insurance does not require it – do I still need to be referred or may I call for an appointment?" Since we are a specialty, we require a referral for all new patients. The referring doctor not only gives us the reason he or she wants you to be evaluated but also gives us valuable history on your condition. This allows us to give you a more comprehensive evaluation.

 

"It can take several months to see a specialist. How long is the wait time for your physicians?" We will provide you with an appointment usually within two to three weeks of the initial contact from your referring doctor. Once we have made the appointment, we will also ask if you would like to be on a waiting list for the earliest available appointment.

 

"I often have to wait past my appointment time to see my doctor. What is the usual wait time in your office?" We do not double book appointments and we give plenty of time for each procedure. There is usually no wait time. We ask that new patients arrive a half hour early to be checked in.

 

"Do you have handicapped parking?" Unlike larger facilities where you are required to park in a parking garage, walk a distance to get to the office, or pay for parking, we have free parking in front of the building that includes ample handicapped spaces. The building and our office are handicapped accessible.

 

"If I am scheduled for a procedure, what instructions do I need to follow before and after the procedure?" If your first visit is a procedure, most referring offices will review the pre-procedure instructions with you at the time your appointment is scheduled. You will also be sent a registration packet from our office with more specific instructions. One of our staff will call you prior to your appointment to review the instructions. You will be required to stop taking certain medications and supplements 5-7 days prior to your procedure. You will also be asked not to eat or drink for 6 hours prior to certain procedures.  A nurse will give you a post procedure instruction sheet and answer any questions you may have. Click here for a list of medications to discontinue, and for further instructions.

 

"If I feel okay after I have a procedure, do I need a driver? May I take a cab if I cannot find a driver?" Since the procedure you are having may cause numbness and weakness in your arms and/or legs, you will need someone to escort you and possibly assist you when you return home. For this reason, you are not permitted to drive or take a cab home. This requirement is for your safety as well as for the safety of others.

Here To Help

Our goal at Vermont Interventional Spine Center is to make your experience comfortable and answer any questions you might have.

If the answer to the question you are looking for is not listed, please do not hesitate to contact us at any time so we may better serve your needs.